# Selection, Testing & After-Sales Support

Canonical URL: https://aicomputexos.com/en/services/

Language: en

Confirm compatibility, test documentation, acceptance, warranty and cross-border returns for the specific product before purchasing and delivery.

## Clear condition informationfor informed purchasing decisions

For new equipment, check specifications, source, packaging, included accessories, platform compatibility, lead time and warranty documents. Stock and used products require additional usage, repair and test disclosures.

Confirm compatibility against the actual configuration, revision and tests. Verify manufacturer warranty coverage and software licensing or transfer conditions before the transaction.

### GPUs & AI Accelerators

Check card or module form factor, accelerator memory, interfaces, cooling, power and required supporting components. Request available memory and load-test records.

### Storage Specifications & Usage Records

For new HDDs and SSDs, confirm model, interface, capacity, packaging and quality documentation. Used storage media require separate health, data sanitization and verification records.

### Testing & Acceptance Arrangements

For tested goods, disclose test scope and results. For large or bulk purchases, agree any pre-shipment inspection, sampling or third-party testing, including costs and pass/fail criteria.

Different checks for different products

CPUs & Compute Cards:Model, revision, platform support, power and production-versus-sample status.

GPUs & AI Accelerators:Card or module form factor, accelerator memory, interfaces, cooling, power and required components; available memory and load-test documentation.

Memory & Storage:Type, capacity, data rate, interface and platform compatibility; drive health, lifetime writes and other applicable information.

Network & Facility Equipment:Ports, speeds, firmware, software licenses, power and environmental requirements.

## Agree conditions before shipmentand follow the agreed process on arrival

Warranty, repairs, replacements and refunds vary by product condition and transaction terms. Confirm them before purchase and record them in the order.

### Acceptance Arrangements

Define checks for quantity, model, appearance, accessories and functionality, together with the acceptance period.

### Transit Damage or Functional Mismatch

Submit photos, serial numbers and test records within the order's reporting period so shipping and product issues can be assessed.

### Warranty & Repairs

Identify the responsible party, duration, coverage, service location and resolution process.

### Cross-Border Returns & Replacements

Agree return authorization, international freight, insurance claims, taxes and who bears each cost in advance.

Specific after-sales conditions are governed by the product information, formal quotation and order.

## From an equipment listto delivery and acceptance

Confirm product and transaction terms item by item, then arrange delivery and follow-up in accordance with the order.

- 01Submit a Buying or Selling InquiryState the product, quantity, country of origin or destination, and contact details.

- 02Verify Products & Transaction TermsConfirm model, condition, stock, testing, compatibility and destination requirements.

- 03Agree Quotes & Delivery ArrangementsDefine cost coverage, named delivery location, freight, customs clearance and lead time.

- 04Confirm Contract & PaymentIdentify the parties, payment milestones, acceptance criteria, warranty and responsibilities.

- 05Arrange DeliveryComplete agreed inspection, packaging, freight and document delivery.

- 06Acceptance & Follow-UpCheck quantities, specifications and functionality, then handle after-sales matters under the order.